• We recommend trying on your shoes on a clean indoor surface and keeping all packaging until you've decided they are just right.
• If you are not 100% satisfied with your order, you may return it within thirty (30) days of delivery for a refund, exchange or store credit here.
• To be eligible for return, items must be in new, unworn condition in the original packaging.
• Returns must be received at our warehouse within thirty (30) days of order delivery.
• To support you in finding your perfect fit, Inkkas provides FREE EXCHANGE shipping one (1) time per pair of shoes. Any additional exchange shipping costs will be the responsibility of the customer.
• Exchanges can only be made for items currently in stock. 
• You will be notified via email once your return has been processed.
• Note: Return labels are approved initially, however final inspection is done when your items are received at our warehouse. Items that are found to be unacceptable or ineligible for return will be sent back to the customer. We are unable to accept items that have been worn outside or are not clean, including the bottoms of the shoes.

• Request your return/exchange here by entering your order number (provided in the email confirmation of your order) and the email address used to make your original purchase.
• Follow the prompts for a refund, exchange, or store credit.
• Once we receive your returned eligible item(s) at our warehouse, we will process your refund/exchange. If you selected exchange, your exchanged pair will automatically be shipped to you.
• Refunds take approximately 10-14 business days to be returned to your original payment method. 

• Inkkas offers additional peace of mind for those unsure about their need for returns & exchanges, and shipping protection for their packages.
• If you purchased Inkkas' optional Returns & Exchanges + Shipping Protection at checkout, we will cover the cost of return shipping and we provide full protection in the event any delivery is damaged, stolen, or lost during transit. You can submit your claim here.
• For orders that did not select this option during checkout, any return shipping costs will be deducted from the refund and we are not liable for lost or stolen packages. 

Our warehouse needs to receive your return within 30 days from your order delivery date to issue a refund back to your original form of payment.

• Eligible refunds are processed once we receive the returned item(s) at our warehouse. Please allow 10-14 business days from the day your return is received at our warehouse for your refund to be processed. 
• Your refund will be processed to the same method of payment used to make your original purchase. 
• If the method of payment used at the time of purchase has changed, please note that you will be refunded in the form of store credit only.

• Items marked "Final Sale" are not eligible for a return. Please contact customer service with questions or special circumstances.

Our support team is available between 9:00 AM to 5:00 PM EST, Monday to Saturday. We are committed to responding to inquiries within 24-48 hours during business hours. You can contact us here or at support@inkkas.com.  Please note that we do not respond to inquiries during weekends and/or holidays. 

For urgent matters or if you haven't received a response from our customer service team in 48-72 hours (sometimes replies go to spam), please email us at ops@inkkas.com.

Inkkas is always looking for ways to reduce waste, so we encourage all of our customers that are finished using a pair to donate them. There are quality programs across the country and donation centers that will take used shoes. Our partner organization that does a great job taking used shoes and repurposing them is Soles4Souls (https://soles4souls.org). Please continue to support our mission of sustainable habits by donating your used shoes instead of throwing them in the trash. 

Oh no! We apologize for this inconvenience. If your order was purchased within 30 days, please visit our shipping claim portal here. Please contact support@inkkas.com with any questions.

• All returns/exchanges will be sent to our CA Returns Center located in Ottawa, ON. 
• To request a return on an international order, please visit our return portal here. Please contact ops@inkkas.com. Please note, our Return Guarantee does not apply to orders outside of the United States.

• For return/exchange requests on orders outside of the US and Canada, please contact us directly at ops@inkkas.com. Please note, our Return Guarantee does not apply to orders outside of the United States.