We want you to love your Inkkas. If something’s not quite right, our updated policy makes it easy to return or exchange your order.

Start a Return or Exchange

• Visit our Returns Portal to initiate your return or exchange quickly and easily.

Free Returns (First 7 Days)

• If you start a return within 7 days of delivery, we’ll cover the cost of return shipping — completely free!
• Why 7 Days? As a small, independent brand, we provide a 7-day free return window to give you enough time to try your shoes on at home and make sure they’re the perfect fit — while keeping our processes sustainable and efficient.

Returns (30 Days)

• You can still return items up to 30 days after delivery.
• For returns started after the first 7 days, the return shipping cost will be deducted from your refund.

Free Exchanges (30 Days)

• You can exchange your item free of charge within 30 days of delivery — no shipping costs to you.
• Exchanges are subject to availability and are limited to one free exchange per pair.
• Additional exchange shipping costs after the first exchange will be the customer’s responsibility.

Return & Exchange Eligibility

To qualify for a return or exchange, items must:

• Be in new, unworn condition, with original packaging and labels intact.
• Be returned within 30 days of delivery.
• Pass final inspection at our warehouse.
• Items showing signs of wear, dirt, or damage may be rejected and shipped back to you.
  

Tip: Try your shoes on indoors until you’re sure they’re keepers.

Refunds

• Refunds are processed once your return is inspected and approved.
  
• Please allow 7–14 business days from when your return is received to see the refund on your original payment method.
  
• If the original payment method is unavailable, we’ll issue store credit instead.

Final Sale Items

• Items marked “Final Sale” cannot be returned or exchanged.
• If you experience an issue with a Final Sale item, please contact our support team at help@inkkas.com for assistance.

• Initiate your return request for an international order on our Return Portal here.
• All returns/exchanges will be sent to our CA Returns Center located in Ottawa, ON. 
• If you experience any issues, please email ops@inkkas.com.

• For return/exchange requests on orders outside of the US and Canada, please email ops@inkkas.com. 

Need more help? Our support team is available between 9:00 AM to 5:00 PM EST, Monday to Saturday. We are committed to responding to inquiries within 24-48 hours during business hours. You can contact us here, via our chatbox, or via email at help@inkkas.com.  Please note that we do not respond to inquiries during weekends and/or holidays. 

If you haven't received a response from our customer service team in 48-72 hours, please check your spam and promotions folders as emails are sometimes misdirected there! You can also email us at ops@inkkas.com.

Inkkas is always looking for ways to reduce waste, so we encourage all of our customers that are finished using a pair to donate them. There are quality programs across the country and donation centers that will take used shoes. Our partner organization that does a great job taking used shoes and repurposing them is Soles4Souls (https://soles4souls.org). Please continue to support our mission of sustainable habits by donating your used shoes instead of throwing them in the trash. 

Please contact us here if you would like assistance donating a pair to Soles4Souls.