• Yes, Inkkas is happy to offer FREE shipping within the Continental U.S. on all orders of $175 or more! 
• Free shipping is automatically applied at checkout wherever eligible.
• Free shipping is also available to Canada for orders of $200 or more. 
• Free shipping does not currently apply to Alaska, Hawaii and Puerto Rico. 
• Free shipping does not currently apply to international orders other than Canada.

Most orders are shipped and will arrive to you between 2-10 business days from your order date, pending availability and payment verification. All orders are processed for shipping the business day after placement. 

Continental U.S. shipping options:

• Expedited UPS 2-Day Air usually takes 2-4 business days to arrive to the destination
• Standard USPS Ground: 3-7 business days
• No-Rush USPS Ground: 6-10 business days

Pre-Orders: Items that are available for pre-order will be indicated as pre-order before you make a purchase and will indicate an estimated shipping date on the product page.

International: International orders typically take between 14 - 20 business days to arrive, as our shipping center is located in the Continental U.S.

Yes, we offer expedited UPS 2-Day Air options in addition to USPS ground options (no-rush and standard).

• Wherever eligible, these options will appear at checkout.
• Note that all orders are processed the business day after placement. 

We ship worldwide!

• via USPS and UPS for domestic orders
• via DHL Express Worldwide for non-Canada international orders
• via USPS Priority International for Canada orders

• We automatically add shipping to your total cost during the checkout process, once you select the shipping method you prefer.

• DHL Express Worldwide rates vary widely depending upon the country where the items are being shipped. The best way to find a shipping quote for an international order is to use the shipping calculator during checkout.
• Note that international orders shipping via DHL are not eligible for free shipping discounts. 
• Please allow an extra business day for customs paperwork processing when ordering internationally. 
• Note Inkkas is not liable for any customs duties and taxes on outbound shipment to international customers. Customs duties taxes are the sole responsibility of the recipient.

Yes, you will be sent an automatic email with a tracking number once your order ships. The tracking number will enable you to track the shipment from our fulfillment center to its destination.

• If your item is on pre-order, the product page will show the estimated shipping date at the time of your order.
• Once your order has shipped, you will be notified via e-mail with a tracking number. 
• If you have any questions about the status of your pre-order, please contact customer service at support@inkkas.com.
• Note that we do our best to project accurate shipping dates for pre-orders on the product page; however, these dates could change.

• A purchase of Inkkas' optional Returns & Exchanges + Shipping Protection at checkout qualifies you for FREE return shipping.
• For orders that did not select this option, the return shipping cost will be deducted from any refund. For additional details, view our full return policy here.

Our support team is available between 9:00 AM to 5:00 PM EST, Monday to Saturday. We are committed to responding to inquiries within 24-48 hours during business hours. You can contact us here or at support@inkkas.com.  Please note that we do not respond to inquiries during weekends and/or holidays. 

For urgent matters or if you haven't received a response from our customer service team in 48-72 hours (sometimes replies go to spam), please email us at ops@inkkas.com.

Oh no! If your package got lost or stolen in the mail please submit your claim here.

• Inkkas is always looking for ways to reduce waste, so we encourage all of our customers that are finished using a pair to donate them. Our partner organization that does a great job taking used shoes and repurposing them is Soles4Souls.
• Please continue to support our mission of sustainable habits by donating your used shoes instead of throwing them in the trash. 
• If you would like to donate your shoes to Soles4Souls, reach out to us for a FREE shipping label at support@inkkas.com.