FAQ

How does my purchase help reforestation?

It is thanks to our partnership with Trees for The Future  (https://trees.org), an award-winning global tree planting organization, that we can guarantee you that your purchase will directly allow for a new tree to be planted on the planet.  With your support, Inkkas has been responsible for planting more than 280,000 trees.

I just ordered my shoes, when will they arrive?

If you selected Regular US Ground Shipping, your order will arrive according to the transit times located here. Please note that this does not account for the 1-2 business day processing time required once your order is submitted to our warehouse.

I just ordered a pre-order item, when will it arrive?

Your pre-ordered shoes will be shipped according to the date that was stated on the product page. If you ordered another item in addition to a pre-order one, your whole order will be shipped as soon as your pre-order item is ready to ship.

Does Inkkas offer Free Shipping?

Inkkas is happy to offer Free Shipping within the U.S. on all orders of $150 or more!

Where do we ship to?

• Inkkas.com is able to ship worldwide via UPS for domestic orders, DHL Express Worldwide for non-Canada international orders, and via USPS Priority International for Canada orders. 
• DHL Express Worldwide rates do vary depending upon what country the items are being shipped to. The best way to find a shipping quote for an international order is to use the shipping calculator in the online checkout. 
• International (DHL) orders are not eligible for free shipping discounts. 
• Please allow an extra business day for customs paperwork processing when ordering to ship international. 
• Please also note Inkkas is not liable for any customs taxes on outbound shipment to international customers. Customs taxes are the sole responsibility of the recipient.

Where are Inkkas shoes made?

All of our shoes are made in Mexico. The signature woven textiles are supplied from local artisans in Peru. When you buy our shoes you are buying an authentic Latin American product created by locals in those countries. 

What conditions do Inkkas manufacturers work in?

Inkkas works with local factories located in Mexico that are wholly owned by resident locals. The factories are modern, safe, and abide by the most stringent labor law restrictions. All employees are above 18 years of age and are fairly compensated with a wage that is 2 to 5 times the average wage in Mexico.

The shoe I want is listed as "Out of Stock", when will you be getting it in again?

If your shoes are currently not in stock, please check back in a few days! We receive a new shipment of shoes almost every two weeks and it takes about a week for the shoes to be loaded up onto the website.

I have wide feet, does Inkkas carry sizes for people with wide feet?

At this time, Inkkas only makes shoes in “regular” standard widths. We do not currently offer wide sizes.

I would like to buy a Inkkas gift certificate to offer as a gift, how do I do that?

Gifts certificates are available under the shop link on the website. We have them available for holidays, birthdays, etc. 

I got my Inkkas shoes dirty, how should I clean them?

We do not recommend putting Inkkas shoes in the washing machine. Instead, we recommend using a spray-on fabric cleaner to keep your Inkkas clean and lookin' good.

I love my Inkkas and I have so many pairs that I no long wear one of the older pairs anymore. What should I do?

Inkkas is always looking for ways to help others and, because of this, we encourage all of our customers that are finished using a pair to donate them.  There are great programs across the country and donation centers that will take used shoes.  Our partner organization that does a great job taking used shoes and repurposing them is Soles4Souls (https://soles4souls.org). Please continue to support our mission of sustainable habits by donating your used shoes instead of throwing them in the trash. 

Do Inkkas shoes have an arch support?

Yes, Inkkas provide arch support that is sufficient for the curvature of the average foot. However, if you typically wear orthopedic insoles in your shoes, you may want to use these orthopedic insoles in your Inkkas well. Inkkas' insoles are removable to make room for orthopedic inserts.

Oh no! I made a mistake in my order, what should I do?

Don't worry! If you made a mistake in your order such as putting in the wrong shipping address or choosing the wrong size, please contact support@inkkas.com as soon as possible and we will do everything we can to correct your order if it has not been sent out.

I have contacted Inkkas customer service, when will I hear back?

Inkkas support agents work from 9:00 AM to 5:00 PM (Eastern Standard Time) from Monday to Friday. We are committed to responding to customer inquiries within 24 to 48 hours during business hours. Please note that we do not respond to customer inquiries during weekends and/or holidays.