Returns & Exchanges

Visit our Returns Portal and follow the instructions to request your return or exchange.

For free return shipping, start your return within 7 days of delivery. All items must be returned within 30 days of delivery.

To qualify for a return or exchange, items must:

• Be in new, unworn condition.
• Have their original packaging and labels intact.
• Be returned within 30 days of delivery.
• Pass inspection at our warehouse.

Try your shoes on indoors until you’re sure they’re keepers. Items showing wear, dirt, or damage may be declined and sent back to you.

Need a different size or another pair? We offer one free U.S. exchange per pair within 30 days of delivery, subject to availability. We cover shipping for the eligible return and replacement pair.

Shipping costs for additional exchanges are the customer’s responsibility.

Once your return arrives, our team will inspect it and process your refund if approved.

Please allow 7–14 business days after we receive your return for the refund to appear on your original payment method. Any applicable return shipping cost will be deducted.

If your original payment method is unavailable, we’ll issue store credit instead.

Items marked Final Sale cannot be returned or exchanged.

If your item arrives damaged, is incorrect, or has another issue, email help@inkkas.com with your order number and photos so we can help.

Gift cards are non-refundable.

If you return an order that earned a promotional gift card, that card may be deactivated or its value deducted from your refund. See our Terms of Service for details.

The free shipping benefits above apply to U.S. returns and exchanges.

• Canada: Email help@inkkas.com to request return or exchange instructions.
• All other countries: Email ops@inkkas.com for assistance.

Please contact us before sending your items back so we can provide the appropriate instructions.